Shenzhen Mshine Technology Co.,Ltd. Product Warranty
1, Our company (Shenzhen Mshine Technology Co.,Ltd.) guarantees that all indicators of the products will be strictly inspected before leaving the factory, ensuring that the product qualification rate reaches 100%.
2, Our company guarantees that within one year after the installation, debugging, and acceptance of the product, if there are any quality problems with the product itself, our company is responsible for free maintenance. If the product exceeds our warranty period, we will also provide you with corresponding paid services within a reasonable range.
3, Under one of the following circumstances, free warranty will not be provided, but reasonable paid services can be implemented.
a, Exceeding the warranty period.
b, Damage caused by failure to use or repair the product in accordance with the requirements of the user manual (pay special attention to water ingress, falling damage, and artificial damage).
c, The customer repairs or disassembles the product without authorization, or the customer entrusts maintenance personnel not designated by our company to repair or disassemble the product.
d, Damage caused by the use of non-standard low-quality communication cables due to uncontrollable disasters such as floods, fires, lightning strikes, earthquakes, etc., resulting in product failure or damage.
e, Other malfunctions or damages not caused by the product itself.
4, If there are problems during the use of the product, our company’s technical personnel (sales@mshineoptics.com) will answer every question. If it is a product quality issue, our company guarantees to provide a clear response or solution within 24 hours.
